Billing Overview

The Billing page is the home of your payment side of QuickBox Pro. It shows your next charge, the payment method that pays for renewals, your site credits and your last payment, and it points you at anything that needs your attention before a renewal fails. From here you reach your payment methods, your invoices and your order history.

Open Billing

The Billing page with the four-cell summary band across the top, two Needs attention lines, the Payment methods section with two card tiles, a PayPal tile and an Add a backup method tile, the Account readouts on the right, and the Recent invoices table below. — The Billing page. The band answers what is charged next and with what; the sections below let you act.

Sidebar: Billing (under Subscription & Billing)
Address: /dashboard/billing
Who sees it: Every signed-in customer

Where billing lives in the portal

Everything that involves money sits in the Subscription & Billing group of the sidebar, with site credits under stackU and rewards.

Sidebar entry	What it is for	Guide
Plans	Choose and buy a license	Plans & Checkout
Subscriptions	See each subscription, cancel it, turn its renewal back on, switch what pays it	Subscriptions
Billing	This page	You are here
Billing → Orders	Every purchase and renewal payment	Orders & Invoices
Billing → Invoices	Receipts and invoices to print, download or pay	Orders & Invoices
Billing → Payment methods	Cards and your PayPal account	Payment Methods
Rewards	Points, coupons and site credits	Rewards

What the Billing page shows

The header is Billing with the line “Your payment methods, next charge, invoices and orders.” The Add payment method button sits at its right.

The summary band

Four readouts sit across the top. Three of them are links.

Readout	What it shows	Selecting it opens
Next charge	The date of your earliest automatic renewal, with the plan and “in N days” or “today”. It reads “None” with “auto-renew is off” when your subscriptions do not renew, “lifetime, nothing due” when you only have lifetime licenses, or “no subscription”.	Subscriptions
Payment method	Your default method: the card brand and last four digits with “expires” and the date, or “PayPal account”. With none, it reads “None” and “add one to auto-renew”. When you have several, it adds how many.	Payment methods
Credits	Your site credit balance with “comes off renewals first”.	Not a link
Last payment	The amount of your most recent payment that took money, with its date and invoice number. A payment that credits fully covered is not counted.	That invoice

If a readout cannot load, it reads “Unavailable” and says what could not load; the rest of the page still works.

The Billing summary band with the Next charge, Payment method, Credits and Last payment readouts. — The Billing summary band. Next charge, Payment method and Last payment are links.

Needs attention

When something can stop a renewal, a line appears under the band, most urgent first. Each line has a link that goes straight to the fix.

What the line says	Link
”Payment failed for” a plan, “so it is not active. Pay the invoice or update your card to restore it.”	View invoice, or Update card when there is no invoice to open
A plan on PayPal “is suspended, so it is not active. Check its payment in your PayPal account, or ask support to restore it.”	View subscription
”Your migrated” license “ends in N days” or “has ended”. “Add a payment method so it renews.”	Set up billing
”Your” card “expired” with its date, with “Renewals cannot be charged to it.” when it is your default. Or “expires” with its date and “Update it before your next renewal.”	Update card
”Switching your PayPal subscription to your saved PayPal account lets site credits apply to each renewal.”	Switch

Two Needs attention lines under the summary band: an expiring card with an Update card link and a PayPal subscription suggestion with a Switch link. — Each attention line names the problem and links to where you fix it.

If you arrive from a link that sets up billing for a migrated subscription, a Set up billing for your migrated subscription notice also appears with an Add payment method button. It says: “To continue your subscription after the current period ends, add a payment method. It renews automatically using the method you add.”

Payment methods

Each saved card and your PayPal account is a tile with its default marker and its actions. The last tile, Add a backup method, adds another. With nothing saved, the section reads “No payment methods” and offers Add your first payment method. Manage at the section’s right opens the full Payment Methods page. The two pages share the same tiles, so anything you do here you can also do there.

Beside the tiles, an Account panel lists Open invoices, Saved methods and Auto-renewing, the number of licenses that renew on their own.

Recent invoices

The last four invoices, newest first, with the invoice number, description, status, date and amount. The link above the table reads All invoices, or All N invoices when you have more than four, and opens the full list. See Orders & Invoices.

The panel to the right of the invoices holds shortcuts to the other billing pages, and a closing line reads “Questions about a charge or a renewal? Our support team answers in Discord.”

How billing works

When you buy a subscription it renews through the payment method you chose at checkout, your card with Stripe or your PayPal account. A new PayPal subscription asks you once to approve saving your PayPal account, and each renewal is then charged from that saved account. Every renewal takes your site credits off first and charges your card or PayPal only for what is left.

A subscription stays on the gateway it was bought with

Important

A subscription started with Stripe keeps renewing through Stripe, and one started with PayPal keeps renewing through PayPal. Changing your default payment method does not move it. To move from one gateway to the other, cancel the subscription, let its paid period run out, then buy a new subscription with the other gateway. Checkout refuses a second subscription while one is still running, even one set to end, so expect the new purchase to wait for the old period’s end. If you need help planning the move, ask in Discord.

You can have a card and a PayPal account saved at the same time. Saving a method only lets QuickBox Pro use it for future purchases; it does not move anything that is already running. At checkout the payment dialog lets you pick which one pays that purchase. See Plans & Checkout.

The life of a subscription

Status you see	What it means	Your access
Active	The subscription is current. The renewal line on the Subscriptions page reads “Renews” with a date.	Full access
Active, ends at period end	You cancelled, but the paid period has not ended. The row reads “Ends” with a date and “cancels at period end”.	Full access until the period ends. You can turn renewal back on.
Suspended	A renewal could not be collected, and the 72-hour grace period is running.	Paused until the payment is made.
Payment failed	The first payment on a new subscription did not go through.	Not active until it is paid.
Expired or Cancelled	The paid period ended after a cancellation, or the grace period passed without payment.	None. Buy a new subscription or a lifetime license.

After 72 hours the expiry is permanent

Warning

Once a license has been suspended for 72 hours without payment, it expires and cannot be revived. Your account, settings, orders and points are kept. See Failed Payments & Grace Period.

Cancelling

You can cancel from the Subscriptions page. Cancelling stops the next renewal; it does not cut off access. You keep full access through the end of the period you already paid for, and until then you can turn renewal back on.

Refunds and credits

QuickBox Pro has a strict no-refund policy that covers subscriptions, renewals and lifetime licenses. There are no partial refunds or prorated credits when you cancel mid-period. The Refund Policy page has the full statement.

Site credits and reward points can offset payments. By default credits come off every renewal first, from a card or a saved PayPal account. A renewal that your credits cover in full is settled with no charge. To keep your credits for later, turn off Auto-apply credits to renewals in Preferences. The Rewards guide covers earning and converting points.

Frequently asked

Do

Check the Needs attention lines on Billing after you change a card or when a renewal is close.
Keep a payment method saved while a subscription is running.
Leave Auto-apply credits to renewals on so your credits come off every renewal first.
Cancel before the renewal date if you do not want to renew; access continues through the paid period.

Don't

Don't expect a new default payment method to move an existing subscription to another gateway.
Don't wait past 72 hours after a failed renewal; the license then expires for good.
Don't expect a refund for unused time after cancelling.