Notification Settings

QuickBox tells you things in two ways. An email goes to your registered address, and an in-app notification appears inside the portal: in the unread count on your avatar and sidebar, in the notifications panel, and in your Inbox. The Notifications tab lets you choose, for nine kinds of alert, whether each of those two channels is on.

Open Notification settings

The Notifications tab of the Settings page with nine alert tiles in a grid, each with an Email switch and an In-app switch, and below them the Save preferences panel with its counts beside the About notification channels notes. — Nine alert types, each with an Email switch and an In-app switch, and the Save preferences panel.

Sidebar: Notification settings (under Account)
Address: /dashboard/settings?tab=notifications
Also reachable at: /dashboard/settings/notifications
Saves: Save preferences (changes apply only when you click it)

The tab is called Notifications on the Settings page and Notification settings in the sidebar. They are the same screen. The address /dashboard/settings/notifications shows it on its own page, titled Notification preferences with a Settings link back. That is the page the links in our email footers and the Preferences link in your Inbox open.

The nine alert types

Every type is one tile with its name, a one-line description and two switches. Until you save a change the tiles show these defaults.

Alert type	What it covers	Email	In-app
Onboarding & First-Time Guidance	Welcome messages and tips for getting the most out of QuickBox Pro	On	On
Billing	Payment reminders, billing setup, and payment status	On	On
Software Updates	New QuickBox versions and security updates	On	On
Subscription	Expiration warnings and renewal confirmations	On	On
Feature Requests	Updates on feature requests you follow	Off	On
Announcements	System announcements and important notices	On	On
Migration	Updates about your license migration	On	On
Loyalty Achievements	Tier achievements, milestones, and bonus point notifications	On	On
Security Alerts	Password, login, 2FA, passkey, and API-key changes on your account	Always sent	Off

Security alert emails cannot be turned off

Important

On the Security Alerts tile the Email switch is on and locked, with the note “Email: always sent”. Hover the switch to see “Security alert emails always send to protect your account. They can’t be turned off.” The In-app switch on that tile is yours to turn on: it makes a password change also add a card to your Inbox. See Security alerts.

Change your settings

Open Account → Notification settings in the sidebar.
Find the tile for the alert type you want to change.
Flip its Email switch, its In-app switch, or both. The switch moves at once but nothing is saved yet.
Check the Save preferences panel: Email on and In-app on show how many of the nine are on, and Unsaved changes counts the tiles you have changed.
Click Save preferences. A green “Preferences saved successfully!” message confirms it. If it fails you see “Failed to save preferences. Please try again.” and your switches stay as you set them so you can try again.

The panel’s own reminder is “Changes are not saved automatically. Select Save preferences to apply them.”

The Save preferences panel with the Email on and In-app on counts, an Unsaved changes count in amber, the reminder that changes are not saved automatically and the Save preferences button. — The Save preferences panel counts what is on and what is still unsaved.

On a narrow screen

When the page is narrow the side panel is replaced by a bar fixed to the bottom of the screen. It shows “No unsaved changes” or, for example, “2 unsaved changes”, and carries the same Save preferences button, so it stays in reach while you scroll the tiles.

What the channels mean

The About notification channels box beside the tiles explains each one:

Email: notifications sent to your registered address.
In-app: notifications shown inside the portal, in the unread count and your Inbox.
Security and account-critical emails always send regardless of these switches. That includes password resets, email verification, security alerts, two-factor, passkey and Discord changes, and key migration emails.
To stop all marketing emails entirely, use the unsubscribe link in the footer of any email.

An in-app notification pops up as a short banner when it arrives, for about eight seconds (longer for a critical one), and then waits in your Inbox. Turning In-app off for a type stops those notifications being created at all.

Troubleshooting

Symptoms

You switched something off but kept getting that email
Your switch changes are gone after leaving the page
You cannot find the Save preferences panel
You cannot turn off the security emails

Resolution

Check that you clicked Save preferences, and that it showed the green confirmation. Also check whether the email is one of the always-send kinds listed above.
The tab saves only when you click Save preferences. Unsaved switches are discarded when you navigate away.
When the page is narrow the panel becomes a bar fixed to the bottom of the screen, with the same button.
That is intended. Security Alerts email is always sent. Only the In-app switch on that tile is adjustable.

FAQ

Inbox

Read your notifications and email history.

Security alerts

The emails that always send, and what to do about them.

Preferences

The Feature Requests link and auto-applying credits.

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