Supporting our Community – Getting Advice and Support

We at QuickBox have a fantastic community. We are so proud of the work that we do that we want to support anyone and everyone who wants to set up their own server to manage content. There are many different ways you can get support but I want to discuss the best and easiest way to get support from us.

Our Discord server is where you want to join our community to get the support you need. If you have purchased a Pro licence from us, then in your welcome email you should have received a unique code to enter into Discord to automatically grant you access to the Pro server area.

The Pro server area is where you can see our roadmap, make product feature requests, chat with the community, get announcements about Pro releases and so much more.

We have a dedicated team of support specialists who are here to help you out with any issues that you may have, provide advice and guidance, and if required, connect to your server to diagnose, troubleshoot and in most cases resolve issues.

Our dedicated team of support specialists are only volunteers and people who are passionate not only about technology, but also helping people out to get the most out of their systems.

Here is what the community has said about getting support with QuickBox;

I would like to shout out a big thanks to @bate for his help to fix my rclone automation media center, thanks a lot mate

By virtual_francky

Had an issue that i apprently missed an update about and @JMSolo 👑 went above and beyond to solve the issue.

By Konata

I want to thank @Athelmil I have very seldom met people who are so patient and willing to help. Guiding me every step of the way and when required. Its not only the fact that things are working but I did learn something which was thanks to Athelmil explaining the steps. Kudos and thanks once again. You are a ROCK STAR.

By reduae

As you can see, our community loves getting direct support not only through our support sidekicks team, but also the core developers as well.

We have some exciting events coming up and they’re all based around Discord so please make sure you’re on there for the latest and greatest news, updates, competitions and so much more!

Start the discussion at The QuickBox Community Plaza

Guidelines

Please add bugs found in QuickBox Pro using this template:

Bug Report
Select Bug Report as the issue template

Please add feature requests for application inclusion in QuickBox Pro using this template:

Application Feature Request
Select Application Feature Request as the issue template

Please add feature requests for general QuickBox Pro using this template:

Select General Feature Request as the issue template
Select General Feature Request as the issue template

Viewing issues as well as feature requests does not require an account.

You will need to create an account on our Lab in order to post both Issues as well as Feature Requests.
You can register an account here if you do not already have one.

We look forward to your reports as well as your ideas and suggestions for ongoing developments to the QuickBox Pro software!

The QuickBox Pro Community Appreciation Day Event Sale is in full effect.
Get your savings on!
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