So if you've been following our blogs for a while, you will know that I've shared my personal setup using QuickBox and over the course of this past year, it has dramatically changed and is now something I'm really proud of. Now, I can't take any credit for this, just...
Category: Blog
Why Speaking with a Manager won’t actually help you
So we've all seen the memes. We all know the classic phrase of "Can I speak with your manager please?" when working in customer services. Straight away, let me tell you secret. 9/10 times the manager you will be speaking with won't actually know anything about what you want to...
“I didn’t brake my TV” – Faulty vs Damage – Tech Support Stories Part 3
"You need to tell me how I broke my TV because I do not accept that it has been damaged" This is the common response to when customers try and pull a fast one on a retailer who knows their stuff. It's a common thing that happens when customers who...
Stories from a Technical Support Adviser – Part 2
Here's another story to tell about a customer who believed that they had a faulty item when in fact, they simply didn't know what to do. A customer calls through who had purchased a brand new iPhone 11 Pro Max. They were really excited to have the latest flagship phone,...
Happy Birthday JMSolo!
To the man that started it all, to the man who does the development of QuickBox Pro, and to the man that pays my bills (yes I have bills to pay), everyone at QuickBox would like to say Happy Birthday to JMSolo! Now, Mr Solo didn't specify which day his...
Stories from a Technical Support Adviser – Part 1
In real life, I work as a Technical Support Adviser for a major UK retailer supporting customers with their computers, laptops, mobile phones (cell phones for you Americans) and other technology items. I advise on how to use these products, what might have gone wrong, and how to get them...
Why should you follow us on Twitter?
Over the course of these past few months, we've really been stepping up our Twitter game. We've been posting gifs, memes, links to KB articles and so much more. However, we want to use Twitter to engage with our community more. Anytime we make a post here on our website,...
Review: Why Women Kill
Over the course of the past few weeks, I've been watching the CBS show called "Why Women Kill". It's a show that's about the reasons why 3 different women are driven to kill their insufferable husbands. This show has a different style in story telling which compelled me to watch...
Expanding your Disk Space without any extra hard drives
If you're like me, you love hoarding data. My Plex Library is huge and if you've been following these blogs for a while, you'll know that I have 260TB worth of data on Plex. However, I only have 14TB of usable disk storage, so how do I have so much...
Throwing it all back to where it started…
On this day, last year to be precise, we launched a very special thing. In fact, it's this. Our blog! We have spent the last year providing you with weekly news, updates, stories, reviews and more about various elements of QuickBox, the applications it can install, favourite shows/movies, our services,...