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How to Submit a Bug Report

How to Submit a Bug Report

Last modified: August 11, 2019

Have you found a bug within the platform? Not sure if something is expected behaviour or not? Then why not report it to our development staff who can investigate it and confirm if it is a bug or not. Use the steps below to submit it to us.

Go to our QuickBox Pro GitLab Page
Log into your Account (or Create one if needed)
Then when you are on the Issues page, click on the green New button in the top right hand corner
Click on Choose Template
Then choose “Bug Report”
Fill in the form and press “Submit Issue”

When you are giving the replication steps, it is important to note;

Give us as much detail as you can when reporting a bug – the smallest of detail could be the reason the bug exists
Use a step-by-step list to help us replicate the bug – don’t just tell us there is a bug
Let us know what version of QuickBox Pro you are using as well – this will help us identify if it has been caused by a new feature or not
Inform us of what operating system you are using as well so we can effectively replicate the steps as well
Try and use simple and plain English when reporting your bug. Just because you understand how you got that bug, doesn’t mean our development staff will.

Once it has been confirmed as a bug within the platform, we will try and resolve that bug in the next platform release however this may not always be possible. Keep an eye out on our Changelogs for what we have been able to fix in any version updates.

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