How to Submit a Bug Report

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Have you found a bug within the platform? Not sure if something is expected behaviour or not? Then why not report it to our development staff who can investigate it and confirm if it is a bug or not. Use the steps below to submit it to us.

  1. Go to our QuickBox Pro GitLab Page
  2. Log into your Account (or Create one if needed)
  3. Then when you are on the Issues page, click on the green New button in the top right hand corner
  4. Click on Choose Template
  5. Then choose “Bug Report”
  6. Fill in the form and press “Submit Issue”

When you are giving the replication steps, it is important to note;

  • Give us as much detail as you can when reporting a bug – the smallest of detail could be the reason the bug exists
  • Use a step-by-step list to help us replicate the bug – don’t just tell us there is a bug
  • Let us know what version of QuickBox Pro you are using as well – this will help us identify if it has been caused by a new feature or not
  • Inform us of what operating system you are using as well so we can effectively replicate the steps as well
  • Try and use simple and plain English when reporting your bug. Just because you understand how you got that bug, doesn’t mean our development staff will.

Once it has been confirmed as a bug within the platform, we will try and resolve that bug in the next platform release however this may not always be possible. Keep an eye out on our Changelogs for what we have been able to fix in any version updates.

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Guidelines

Please add bugs found in QuickBox Pro using this template:

Bug Report
Select Bug Report as the issue template

Please add feature requests for application inclusion in QuickBox Pro using this template:

Application Feature Request
Select Application Feature Request as the issue template

Please add feature requests for general QuickBox Pro using this template:

Select General Feature Request as the issue template
Select General Feature Request as the issue template

Viewing issues as well as feature requests does not require an account.

You will need to create an account on our Lab in order to post both Issues as well as Feature Requests.
You can register an account here if you do not already have one.

We look forward to your reports as well as your ideas and suggestions for ongoing developments to the QuickBox Pro software!

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