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Granting QBSupport Access

Granting QBSupport Access

Last modified: February 14, 2021

From time to time, as part of our troubleshooting procedure, we may need access to your server to investigate and resolve an issue for you. We do not want to use your details and so in QuickBox, we have now got special support staff details that can be enabled for 24 hours to allow us to investigate issues. Use the instructions to enable QBSupport.

Via Terminal

SSH into your server
Run the following command

sudo su -

3. Then run the following command

Version 1.2.3 and below

quickSupport enable

Version 1.3.0 and above

qb support enable

Then provide the details that are posted to the Support agent. For example;

Via Dashboard

Click on System
Click on Troubleshooting

Find the section that says “QUICKBOX SUPPORT” and where you see “QuickBox Support User” click on the “Disabled” button to enable the secure quickSupport account.

Then click on Details to provide them to the support agent

Via Web Console

Log into your Dashboard
Click on Web Console

Then type in your QuickBox username and press Enter
Type in your QuickBox Password and press Enter – Note; your password will not appear when typing this in. This is expected behavior and a security precaution.

Then type in the following command and hit enter to elevate your bash environment (note the hyphen - on the end is important);

sudo su -

Then type in;

Version 1.2.3 and below

quickSupport enable

Version 1.3.0 and above

qb support enable

Then provide the output to your Support Agent

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