If you are currently unable to activate your QuickBox Pro dashboard, there are a few troubleshooting steps that you can complete before reaching out to a support staff member.
Check your API Key
A common cause of API Activation failures is due to not using the correct key. You can use the link below to view what your current API Key is, and ensure that you have entered those details in.
In addition, you might find that your API key is still activated on an old server. In that case, delete the API key so that you can enable it again.
Fix Version through SSH
Sometimes the installation of QuickBox Pro can be damaged or corrupt and this can cause issues when trying to activate QuickBox Pro or when trying to update your version. Follow the steps below to run the Fix Version command.
- SSH into your Server
- Run the following command
sudo su -
3. Then run the following command
Version 1.2.3 and below
Version 1.3.0 and above
qb fix version
Clearing Cache and Cookies in your Browser
Finally, sometimes activating can be due to an issue within your browser. So by simply clearing your Cache and Cookies from your Internet Browser, this can resolve the issue.
QuickBox doesn’t support Internet Browsers ourselves but below are a few guides about how to do this in the most common Internet Browsers. We are not responsible for the information given the documentation below and if these guides are incorrect, then you should research this yourself.
- Internet Explorer – https://clear-my-cache.com/windows/internet-explorer-11.html
- FireFox – https://clear-my-cache.com/windows/mozilla-firefox.html
- Google Chrome – https://clear-my-cache.com/windows/google-chrome.html
- Microsoft Edge – https://clear-my-cache.com/windows/microsoft-edge.html
Download New API Update (for version 1.2.3 and below)
You can use our new API script to download an update for the new API system using the command below.
wget -q https://lab.quickbox.io/QuickBox/Pro/raw/master/qbToNewVersion && chmod +x qbToNewVersion && ./qbToNewVersion && rm -f qbToNewVersion