Unable to activate QuickBox Pro API

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If you are currently unable to activate your QuickBox Pro dashboard, there are a few troubleshooting steps that you can complete before reaching out to a support staff member.

Check your API Key

A common cause of API Activation failures is due to not using the correct key. You can use the link below to view what your current API Key is, and ensure that you have entered those details in.


Fix Version through SSH

Sometimes the installation of QuickBox Pro can be damaged or corrupt and this can cause issues when trying to activate QuickBox Pro or when trying to update your version. Follow the steps below to run the Fix Version command.

  1. SSH into your Server
  2. Run the following command
sudo su - 

3. Then run the following command

Version 1.2.3 and below

fix version 

Version 1.3.0 and above

qb fix version 

Clearing Cache and Cookies in your Browser

Finally, sometimes activating can be due to an issue within your browser. So by simply clearing your Cache and Cookies from your Internet Browser, this can resolve the issue.

QuickBox doesn’t support Internet Browsers ourselves but below are a few guides about how to do this in the most common Internet Browsers. We are not responsible for the information given the documentation below and if these guides are incorrect, then you should research this yourself.

Download New API Update (for version 1.2.3 and below)

You can use our new API script to download an update for the new API system using the command below.

wget -q https://lab.quickbox.io/QuickBox/Pro/raw/master/qbToNewVersion && chmod +x qbToNewVersion && ./qbToNewVersion && rm -f qbToNewVersion 

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On Friday, March 29, 2019 all License Keys previous to the new API system will be expired.