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Unable to activate QuickBox Pro API

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If you are currently unable to activate your QuickBox Pro dashboard, there are a few troubleshooting steps that you can complete before reaching out to a support staff member.

Check your API Key

A common cause of API Activation failures is due to not using the correct key or if you have shutdown your system for a prolonged period of time, it may fail to report the active status back. In addition, you might find that your API key is still activated on an old server. In that case, delete the API key so that you can enable it again.

Deactivate your API Key from your QuickBox.IO Account

You can use the link below to view what your current API Key is, and ensure that you have entered those details in.

https://quickbox.io/my-account/api-keys/

Check your API Key is activated from CLI

  1. SSH into your Server
  2. Run the following command
sudo su -
  1. Then run the following command
qb api

Fix Version through SSH

Sometimes the installation of QuickBox Pro can be damaged or corrupt and this can cause issues when trying to activate QuickBox Pro or when trying to update your version. Follow the steps below to run the Fix Version command.

  1. SSH into your Server
  2. Run the following command
sudo su -
  1. Then run the following command
qb fix version

Clearing Cache and Cookies in your Browser

Finally, sometimes activating can be due to an issue within your browser. So by simply clearing your Cache and Cookies from your Internet Browser, this can resolve the issue.

QuickBox doesn’t support Internet Browsers ourselves but below are a few guides about how to do this in the most common Internet Browsers. We are not responsible for the information given the documentation below and if these guides are incorrect, then you should research this yourself.

Download API Updater

You can use the code block below to grab the public updater and execute it. This will grab the update binary to a temporary directory and execute. The updater will work to resolve any permissions or missing files and correct and/or update your QuickBox Pro instance to the latest release. The code block below is only needed in the chance you are not able to run a qb fix version

cd /tmp
git clone --quiet --branch "master" https://lab.quickbox.io/QuickBox/Pro.git >/dev/null
chmod -R +x Pro/
\cp -rf Pro/bin/qbUpdate /etc/QuickBox/system/updater/qbUpdate
sleep 3
/tmp/Pro/bin/qbUpdate

Still can’t activate or deactivate your API Key?

If you are still having issues with your API Key, it may mean that your endpoint requires a QuickBox.IO staff member to issue a reset. Please hit that “Contact Support” button to the right and open a ticket on your order and someone will help you out as soon as possible.

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