Sometimes there are issues with the QuickBox services that you may not be aware of. We have a service tracker that allows anyone to view the current status of any of our web services whether that would be our forums, our website, and others such a like.
You can access this through our link here: https://status.quickbox.io/
In addition to this, we also post about when things go wrong and post updates about any form of investigations as well so if you are unsure whether a service is down just for you, or for everyone, then we recommend checking out the status page for more information before raising a ticket or contacting any support staff.