Getting Support

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In this article, we aim to provide you the many ways you can get support.

Ticket System

In our website, you can use the Ticketing System for issues with regards to;

  • dpkg errors
  • API Key Assistance/Help (!lisence help in Discord Channel)
  • Understanding Installation Issues of approved applications and the QuickBox platform
  • Help purchasing of products or services through the QuickBox platform
  • Permission based issues (like Plex not able to read media files)
  • Plus more.

However, we will not be able to assist with;

  • non supported OS such as ubunutu 14 or centos. Must Be debian 9/ubuntu 16.04 & 18 please contact @jeells102 on discord
  • Customization of dashboard and/or directory structures
  • Custom installs of any third-party scripts
  • Custom mount array setups (ex: 2XSSD 3HDD)
  • Installation of RClone and/or PlexDrive (for RClone install help, please see the RClone Automation Guru service)
  • Modification of applications included in the QuickBox install packages
  • VPN modification and setup (though we’ll gladly point you in the right direction)

Opening A Ticket

To open a ticket on the site, navigate to the order you are requesting support for located @ /my-account/orders/.

  • You will see a button labeled “Get Help”, click to open a new ticket.
  • Now enter the subject of your ticket and describe your issue as clearly as possible and any steps to possibly reproduce.
  • Hit submit once finished and a friendly staff member of QuickBox.IO will get back to you as soon as possible.

Language Support

Please note that all of our support channels is done in English. Whilst we do have some other language speaking staff who work through Support Tickets, we cannot cater to everyone. If you wish to have support in your native language, please state so in English, however, we may not be able to cater to you.

Discord Channel

Join us using our Discord channel and get support not only from the community, but SideKick support as well! It’s quick, easy and free!

Forums

Join our community forums for updates, news, and for support as well!

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Guidelines

Please add bugs found in QuickBox Pro using this template:

Bug Report
Select Bug Report as the issue template

Please add feature requests for application inclusion in QuickBox Pro using this template:

Application Feature Request
Select Application Feature Request as the issue template

Please add feature requests for general QuickBox Pro using this template:

Select General Feature Request as the issue template
Select General Feature Request as the issue template

Viewing issues as well as feature requests does not require an account.

You will need to create an account on our Lab in order to post both Issues as well as Feature Requests.
You can register an account here if you do not already have one.

We look forward to your reports as well as your ideas and suggestions for ongoing developments to the QuickBox Pro software!

The QuickBox Pro Community Appreciation Day Event Sale is in full effect.
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