Subscriptions

A QuickBox Pro subscription renews automatically from the payment method you chose at checkout, your card with Stripe or your PayPal account. Each renewal takes your site credits off first and charges only what is left, and as long as those renewals succeed, your license stays active. This page walks through the full lifecycle — from creation to cancellation, reactivation, and what happens to your license at each step.

Active subscriptions

View or cancel any subscription on your account, and turn renewal back on before the period ends.

Open Subscriptions

Order history

See past invoices, receipts, and renewal payments across all gateways.

Open Orders

The subscription lifecycle

State	What it means	Your access	What happens next
Active	Your subscription is current and renewing on schedule.	Full access.	On the next renewal date, the gateway charges you and the period extends.
Pending cancellation	You cancelled, but the period you already paid for has not ended.	Full access until the period ends.	You can reverse the cancellation at any time before the period ends.
In grace period	A renewal payment failed. You have up to 72 hours to recover.	Access is paused.	Within 72 hours, update your card or pay the outstanding Stripe invoice; for your saved PayPal account, fix the funding source inside PayPal and the daily retry charges it.
Cancelled or expired	The subscription has ended — paid period ran out, grace expired, or the gateway terminated it.	No access.	Purchase a new subscription (or a lifetime license) to resume.

One subscription, one gateway, one license

Info

A subscription is created on one gateway (Stripe or PayPal) and stays there. It is also tied to one specific license — if you have multiple licenses, each one has its own subscription on its own gateway and renews on its own schedule.

How a subscription is created

When you complete checkout, three things happen:

Your chosen payment method is set up for automatic renewal. With Stripe this is your card; with PayPal, PayPal asks you once to approve saving your PayPal account, then charges what is owed after your coupon and site credits.
QuickBox Pro records the new subscription against your license.
Your license becomes active immediately — you don’t have to wait for the gateway to confirm.

If the gateway fails to confirm the initial charge (extremely rare), the license is rolled back and your account is not charged.

What gateway will my subscription use?

One method linked: that method is used automatically.
Both methods linked: the checkout page shows a Stripe / PayPal toggle. Whatever you pick is locked in for the lifetime of this subscription.
No method linked: you’ll be prompted to add one before completing checkout.

Once a subscription is created, the gateway is fixed. You cannot move it to the other gateway later — see How subscription gateways work.

Cancelling a subscription

You can cancel any active subscription at any time from the Subscriptions page. Cancellation does not cut off access immediately — it stops the next renewal. Your access continues through the end of the period you’ve already paid for.

What cancelling does

The gateway will not attempt the next renewal charge.
Your license stays active until the end of the current paid period.
After the period ends, the license becomes inactive.
You keep all your account data, settings, and loyalty points balance — only the license access changes.
The confirmation names the date your access ends, and we email you a confirmation with that date and a link to your subscriptions page, where you can turn renewal back on before then.

What cancelling does not do

It does not refund any portion of the period you already paid for. QuickBox Pro maintains a strict no-refund policy.
It does not delete your account or remove linked payment methods.
It does not affect any other subscriptions on your account — each license is cancelled independently.

Cancel any time before the period ends

Tip

You don’t have to time the cancellation. Cancel when it’s convenient — your access continues uninterrupted through the end of the period you already paid for.

Turning renewal back on before the period ends

Every subscription, whether it renews through Stripe, a PayPal subscription or your saved PayPal account, can have its renewal turned back on any time before the paid period ends. If you cancel and then change your mind:

Go to Subscriptions and find the subscription that reads “Ends” with the date and “cancels at period end”.
Click Turn renewal back on and confirm. The dialog names the date the subscription renews instead of ending.
The cancellation is reversed, and renewal resumes on the original schedule and date.

No new charge is created. No new subscription is created. The same subscription continues uninterrupted.

Reactivation is only possible before the period ends

Warning

Once your paid period ends and the subscription becomes cancelled or expired, it is terminal. You cannot turn renewal back on for the same subscription — you must purchase a new subscription or a lifetime license to resume access. Plan ahead if you want to keep the subscription going.

After the period ends

If you let the period run out (or grace expires after a failed payment), the subscription is gone for good. To resume access:

Purchase a new subscription with either gateway, or
Purchase a lifetime license for one-time, no-renewal access.

Your account, settings, loyalty points, and order history are preserved across the gap.

Switching gateways

Because subscriptions are tied to the gateway that created them, switching from Stripe to PayPal (or vice versa) is a two-step process:

Cancel your active subscription from Subscriptions. Your access continues through the end of the period you already paid for.
Before that period ends, complete checkout for a new subscription with the other gateway. Your license access continues uninterrupted.

No automatic migration

Info

QuickBox Pro does not automatically migrate subscriptions between gateways. The gateway is part of the subscription and stays with it for the subscription’s lifetime.

Renewals

On the renewal date, your subscription renews automatically. Your site credits come off first, and only the remainder is charged.

Stripe: charges the card attached to your Stripe customer record. If the card has been updated, Stripe uses the new card automatically.
PayPal: charges your saved PayPal account. PayPal uses whatever funding source is currently set on your PayPal side (card, bank, balance, etc.).

When your credits cover the whole renewal, it is settled with no charge to your card or PayPal. When the charge succeeds, your license’s expiration date extends by one billing period and you receive a receipt.

When the charge fails, the payment is retried automatically while it is still due. For a renewal from your saved PayPal account, you receive the payment-failed email and an in-app notice once per renewal, and the charge is retried daily. If the renewal is still unpaid about an hour after your paid period ends, access is suspended and the subscription enters the 72-hour grace period. Update your payment method to recover faster.

Switching an older PayPal subscription to your saved PayPal account

An older PayPal subscription already renews automatically, but PayPal charges it a fixed amount, so site credits cannot come off its renewals. Switching its billing to your saved PayPal account changes what pays the renewal, and lets your credits come off first. On the Subscriptions page, select Switch billing on the subscription, then confirm in the Switch billing to your saved PayPal account dialog, which names the license and its next renewal date. Nothing is charged today. That renewal and every one after it come from your saved PayPal account with credits taken off first, and your PayPal subscription is cancelled. If PayPal asks, approve payments from your saved account to finish the switch. Your license key, API keys and activations stay the same, and the subscription’s Billed via column changes from “PayPal subscription” to “Saved PayPal account”.

Cancelling a renewal from your saved PayPal account

A subscription that renews from your saved PayPal account cancels the same way as any other: select Cancel on the Subscriptions page. Your saved PayPal account is not charged for the next renewal, and your access ends at the end of the period you already paid for. Until then you can undo it with Turn renewal back on.

Applying credits to renewals

Site credits come off every renewal first, whether it renews from your card or your saved PayPal account, and only the remainder is charged. This is on by default. To keep your credits for later, turn off Auto-apply credits to renewals in Preferences; your renewals are then charged in full. Coupons apply to your first payment at checkout, not to renewals.

For everything credit- and points-related, see the Rewards guide.

License attachment

Your license is attached to your subscription. As long as the subscription is active or in grace, the license grants you access. When the subscription ends (cancelled, expired), the license becomes inactive.

Subscription state	License access
Active	Active — full access.
Pending cancellation (paid period not yet ended)	Active — full access until period ends.
In grace period	Paused — restored if payment recovers within 72 hours.
Cancelled or expired	Inactive — no access. Purchase a new subscription or lifetime license to resume.

Lifetime licenses are different

Note

Lifetime licenses are one-time purchases that do not depend on a subscription. They never enter the grace period and never expire on their own. See Lifetime Licenses.

Frequently asked

Do

Cancel as soon as you decide not to renew — access continues through the end of your paid period.
Turn renewal back on before the paid period ends if you change your mind (this is reversible only until then).
When switching gateways, start the new subscription before the old period ends so access stays uninterrupted.
Keep your payment method up to date to avoid renewals failing into the grace period.
Check the <a href="/dashboard/subscriptions">Subscriptions</a> page to confirm renewal dates and gateway.

Don't

Don't expect a refund for unused period time — cancellation stops future renewals only.
Don't wait until after the paid period ends if you change your mind about cancelling — once it ends, the subscription is terminal.
Don't assume changing the default payment method moves an existing subscription to a new card or gateway.
Don't try to merge two subscriptions onto one license — each license has its own subscription.